Books Buddies Limited ("Books Buddies", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website https://booksbuddies.co.ke, make purchases, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information that identifies you directly, including:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information
- Account login credentials
- Order history
Non-Personal Information
Information collected automatically when you use our website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Pages visited
- Date and time of visits
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
- Support marketing activities
You may disable cookies through your browser settings, although some website features may not function properly.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Manage customer accounts
- Deliver products and services
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional communications where permitted by law
3. Marketing Communications
With your consent, we may send:
- Newsletters
- Product updates
- Promotions and special offers
- Educational content and recommendations
You may unsubscribe from marketing communications at any time by:
- Clicking the "Unsubscribe" link in emails
- Contacting us directly
Unsubscribing from marketing messages does not prevent us from sending service-related communications about your orders or account.
4. Sharing Your Information
Books Buddies Limited does not sell your personal information.
We may share information with:
Service Providers
Third parties that assist with:
- Payment processing
- Delivery and courier services
- Website hosting
- Customer support
- Marketing and analytics
Legal Requirements
We may disclose information where required to:
- Comply with applicable laws
- Respond to legal requests
- Protect our rights or property
- Prevent fraud or security threats
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.
5. Payment Security
Payments made through our website are processed using secure payment service providers.
Books Buddies Limited does not store complete credit card or payment card details on its servers unless required and permitted by applicable law and security standards.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill business purposes
- Provide services
- Maintain records
- Resolve disputes
- Meet legal and regulatory obligations
When information is no longer required, it will be securely deleted or anonymized.
7. Data Security
We implement reasonable technical, organizational, and administrative measures to protect your information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
However, no internet-based system can guarantee absolute security.
8. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
- Their content
- Privacy practices
- Security measures
We encourage users to review the privacy policies of any third-party websites they visit.
11. International Data Transfers
Where necessary, your information may be processed or stored in countries outside Kenya by our service providers.
When such transfers occur, we will take reasonable steps to ensure your information receives an appropriate level of protection.
12. Compliance with Kenyan Data Protection Laws
Books Buddies Limited is committed to handling personal information in accordance with applicable privacy and data protection laws, including the Data Protection Act, 2019 of Kenya, where applicable.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Legal requirements
- Operational changes
- New services or technologies
Updates will be posted on this page along with the revised "Last Updated" date.
Your continued use of our website following such updates constitutes acceptance of the revised policy.