At Books Buddies Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return Policy below.

1. Eligibility for Returns

You may request a return if:

• The item received is damaged, defective, or faulty.
• You received an incorrect item.
• The product is significantly different from its description on our website.
• The return request is made within 7 days of receiving the item.
• The item is unused and in its original condition, including all packaging, tags, manuals, and accessories.

Books Buddies Limited reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return unless they are defective or incorrectly supplied:

• Digital products and downloadable materials
• E-books and digital learning resources
• Customized or personalized products
• Special-order items
• Gift cards and vouchers
• Items marked as "Final Sale" or "Non-Returnable"
• Products damaged due to misuse, abuse, or improper handling by the customer

3. Return Request Process

To initiate a return:

1. Contact our customer support team within 7 days of delivery.
2. Provide:
   • Order number
   • Customer name
   • Description of the issue
   • Clear photographs of the item (if damaged, defective, or incorrect)
3. Wait for return authorization and instructions from our support team.
4. Ship the approved item back in its original packaging.

Return requests submitted without prior approval may not be accepted.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of receiving the order.
• Provide supporting photographs where applicable.
• We may offer:
  • A replacement item
  • A refund
  • Store credit, depending on the circumstances

Books Buddies Limited will cover the reasonable return shipping cost for approved claims resulting from our error.

5. Refunds

Refund Approval

Once the returned item is received and inspected, we will notify you of the outcome of your refund request.

Refund Method

Approved refunds will be processed using the original payment method whenever possible.

Processing Time

Refunds are typically processed within 5-10 business days after approval, depending on your payment provider or financial institution.

6. Exchanges

We may offer exchanges for:

• Defective products
• Damaged items
• Incorrect products delivered

Exchanges are subject to product availability. Where a replacement is unavailable, a refund or store credit may be offered.

7. Return Shipping Costs

Books Buddies Limited Will Pay Return Shipping If:

• The wrong item was sent.
• The item arrived damaged.
• The product is defective.

Customer Pays Return Shipping If:

• The return is requested for personal preference.
• The customer ordered the wrong item.
• The return reason is unrelated to product quality or fulfillment errors.

8. Inspection of Returned Items

All returned items are subject to inspection before a refund, replacement, or exchange is approved.

Refunds may be reduced or denied if:

• The item has been used.
• Packaging is missing or damaged.
• Components or accessories are missing.
• The product shows signs of customer-caused damage.

9. Order Cancellations

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Once an order has been dispatched, it will be treated under this Return Policy and may be subject to return shipping charges.