Returns & exchanges

• Return or exchange any unused book or item within 14 days with your receipt or order number.
• School course books can be exchanged for the right edition until the end of the first month of term.
• Faulty electronics are covered by the manufacturer's warranty; bring them to any branch and we'll handle it.
• Refunds go back the way you paid: M-Pesa, card or cash.

We can't take back books that have been written in, or opened software and e-reader content.